Trust & Safety
Your safety is our top priority. We've built tools and policies to help you stay safe and book with confidence.
Never send money outside of the TrustYourHost platform. If anyone asks you to pay off-site, report it to us immediately. Our secure payment system protects your money until you check in.
We require verified information from both hosts and guests, including phone numbers and email addresses. Hosts can also require guests to provide government ID before booking.
We encourage hosts to accurately describe their properties and provide honest photos. Read reviews from past guests to get a sense of what to expect.
Use our messaging system to communicate with your host or guest. This keeps your contact info private and gives us a record of your conversation in case of any disputes.
In an emergency?
If you're in an unsafe situation, contact local emergency services immediately.
TrustYourHost Safety Line: +1 (555) 999-8888 (Available 24/7)