Host Insights
Guest Communication: From Inquiry to 5-Star Review
Effective communication is the foundation of great guest experiences. Learn the templates and timing that top hosts use.
Sarah Mitchell
Hospitality Consultant
December 28, 20257 min read
communicationguest experiencereviews
Guest Communication Best Practices
Great communication transforms good stays into memorable experiences.
The Communication Timeline
Pre-Booking
- Respond within 1 hour during business hours
- Answer questions thoroughly
- Provide additional photos if requested
After Booking
- Send confirmation with key details
- Share local recommendations
- Provide check-in instructions 3 days before
During Stay
- Check in on arrival day
- Be available but not intrusive
- Respond quickly to any issues
Post-Stay
- Thank guests personally
- Request feedback
- Invite them to book direct next time
Build lasting relationships with guests who book directly through TrustYourHost.
Written by Sarah Mitchell
Hospitality Consultant
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